A-Z of Services and Regulations

In the sections below, you will find forms and information to order services such as electricity, carpet, A/V, catering, furniture, and more. You will also find delivery information and other key links, including exhibitor registration.

Access

Goods access to Hall 2 (Exhibition Hall) is via Loading Bay 2. Please report to the gatehouse at Loading Bay 2 via Half Tide Wharf. For Satellite Navigation please use postcode L3 4BX.

Exhibitors & Contractors are requested to report to the vehicle holding area (VHA) within Loading Bay 2, indicated on the map. Vehicles will be parked in the holding area in a queuing system and once suitable space for your vehicle is available, you will be advised to proceed to Loading Bay 2, via Keel Wharf.

Please note the height of the Loading Bay is 4.3 m/ 14.1ft and the speed limit is 5mph. You are required to unload your vehicle within a 30-minute period. These restrictions need to be strictly adhered to by all exhibitors and contractors. Please refer to the document titled ‘Loading Bay Access at ACC Liverpool’. Available to download here.

Please note that ACC Liverpool do not provide trolleys or pump trucks. Forklifts are available to hire in advance subject to availability via our Freight partners Onsite Exhibitions.  All personnel are required to high vis jackets during the build to show you are entitled to be in the building. 

Loading or unloading smaller items

Exhibitors with smaller items, which can be carried into the venue are encouraged to park in the multi storey car park and carry their items across.

Exhibitors will be required to advise their preferred time of vehicle access during the build-up period.  A schedule of arrival times will subsequently be sent to exhibitors, together with a Delivery Vehicle Pass.  Please complete the Work Pass Form here. Traffic Controllers will be on duty to direct and advice.

Exhibitors are reminded to bring trolleys for use during the build-up and breakdown of the exhibition, as there are limited numbers available on site (on a first come, first served basis).

 

Accommodation

To secure the best available accommodation within your budget we recommend you book as early as possible. We have appointed BCD M&E to help you find affordable accommodation that meets your requirements. Group bookings of 10 rooms or more, please contact directly. Contact details below.

BCD Meetings & Events – Accommodation Services
Email - r[email protected]
Telephone - +44 (0) 203 238 7133

You can find out more on our dedicated accommodation page, www.boa.ac.uk/accommodation.

App

Download the BOA App for Congress, please download it via Apple Store, or Google Play 

Instructions on how to Log into the App, Accessing Congress or any troubleshooting issues can be found here www.boa.ac.uk/boa-app &  https://www.boa.ac.uk/boa-app-landing-page/accessing-congress.html

If you need any further support with the app please email us at [email protected].
 

Age restrictions

No person under the age of 16 will be admitted to the venue during the build-up or break down. This rule applies to exhibitors’ and contractors’ children. Please ensure your staff and contractors are aware of this rule.

 

Aisles

During the build-up and breakdown periods, Emergency Gangways will be in operation and must remain completely clear at all times.

During the open period under no circumstances must any part of a stand, furniture, or exhibits project beyond the boundary of the stand.

Audio Visual

A full range of audio-visual equipment can be hired from Index Group, our Shell Scheme Supplier or ACC Liverpool for the duration of the exhibition.

To order from Index Group, click on the button below:

Index Group AV Services
 
To order from ACC Liverpool:
  1. Click on the button below and register.
  2. Scroll down and select British Orthopaedic Association Annual Congress (BOA) 2025 
  3. Enter your stand number.
You can now access everything the venue has to offer exhibitors. 
 
ACC Liverpool Online Ordering
 
Please ensure that music and commentary for demonstrations, videos, presentations etc. is kept at a level which will not interfere with neighbouring stands.

 

Breakdown

Please refer to ‘Exhibitor Timetable’.

Exhibitors & Contractors are requested to report to the vehicle holding area (VHA) indicated on the map.

Removal of exhibits and displays commences after the exhibition has closed and all visitors have left the exhibition hall, an announcement will confirm when it is safe to start dismantling stands. Under no circumstances may any goods be removed or packed away from your stand before this time. 

To help facilitate this, and ensure health and safety is maintained, the loading bay doors will not open, and contractors will not be permitted in the hall, until the venue is clear of visitors, this may however take longer, and you must not breakdown your stand before the safe to proceed announcement is made.

If you or any of your Exhibitors or any individual or third party involved with or connected to you start breaking down the exhibition stand including bringing in storage boxes, equipment or tools before the exhibition has been officially closed and all delegates have vacated the exhibition space we may charge you a post event penalty charge of one thousand pounds (£1,000) per 30 minutes (or part thereof).

If you have a courier arriving to collect goods, please do not ask them to arrive earlier than 16.45, or they may be turned away.

Please note: 
Traffic around the halls in the evening will be particularly busy during breakdown.

We strongly advise you do not leave any items unattended on your stand. The Organisers and ACC Liverpool cannot accept responsibility for any loss or damage. We strongly advise that you have adequate insurance.

It is your responsibility to ensure that couriers collect by close of business on Thursday 18th September 2025. Any packages not collected by this time will either be destroyed or stored at the exhibitor’s expense.

Catering

Sodexo Live have the sole rights to all food and beverage consumed at the ACC and all food and beverages, and associated catering equipment, must therefore be ordered through them. 

To order any additional catering requirements, please order online using the ACC Liverpool Online Ordering service.

  1. Click on the button below and register.
  2. Scroll down and select British Orthopaedic Association Annual Congress (BOA) 2025 
  3. Enter your stand number.

You can now access everything the venue has to offer exhibitors. 

ACC Liverpool Online Ordering
 
*Please Note if you intend to provide your own food or beverage, then authorisation will be required from Sodexo Live, and a facility fee must be paid.

Cleaning

Basic stand cleaning (vacuuming stands and waste collection) is included in the stand rental charge and will be carried out each day prior to opening. If you require a more thorough clean, this must be paid for. To order please click on the button below. Orders must be placed by Tuesday 9th September.

  1. Click on the button below and register.
  2. Scroll down and select British Orthopaedic Association Annual Congress (BOA) 2025 
  3. Enter your stand number.

You can now access everything the venue has to offer exhibitors. 

ACC Liverpool Online Ordering
 
Exhibitors are responsible for the maintenance of their stand areas in a clean and rubbish free state during the open period of the Exhibition.
 
Please note that, with the exception of paper and packaging, exhibitors are expected to dispose of their own rubbish. Should you need to dispose of a large quantity of rubbish following the event or the disposal of Medical waste (such as needles) please contact the Exhibitions Team, [email protected]
 
Exhibitors and their agents/contractors are responsible for the complete removal of all exhibits and materials used by them in the stand construction on final departure from the exhibition hall after breakdown. Any costs incurred by the Organisers for the removal and storage of exhibits and materials left in the hall will be passed on to the exhibitor concerned.

Deliveries & Collections

Deliveries

All deliveries to ACC Liverpool will be accepted from Sunday 14th September until Thursday 18th September, any deliveries attempted outside the dates of the event will be turned away. Drivers should report to the loading bay on arrival.  All deliveries must be clearly marked with the following information: 

<Exhibitor Name>& <Stand Number>
Exhibition/BOA Annual Congress, 16th - 19th September 2025
Hall 2, Loading Bay 2
ACC Liverpool 
Kings Dock 
Liverpool Waterfront 
L3 4FP 

Exhibitors must ensure that a representative of their company is on-site to receive and sign for deliveries. The Organisers and the venue are unable to accept responsibility for any goods delivered to stands that are unmanned and regret that they are unable to sign for goods, exhibits or other material on behalf of an exhibitor or contractor due to limited storage facilities.

If you need to deliver prior to this time, we recommend that you contact the appointed official logistics contractor, Onsite Exhibitions who can store items onsite and then deliver them to the Exhibition Hall when your build commences. Please contact Alan Hazlehurst in the first instance, contact details below:

Onsite Exhibitions
Email: [email protected]
Tel: +44 (0) 7768 562770

All collections will need to be made before 23:00 on Friday 19th September 2025. If you are unable to schedule a collection during the specified times, Onsite Exhibitions can store items until they can be picked up. Please see details for Onsite Exhibitions under Logistics.

Please note that during the show, under normal circumstances, no goods may be delivered to or removed from stands during the open hours of the exhibition. If this is necessary, permission must be sought from BOA and the ACC, Event Manager.

Collection
Prior to the end of the event, we will issue courier collection forms to exhibitors and organisers which must be affixed to any items being collected by couriers and will detail clear instructions as to where to leave items for collection.

Delegate List

As in previous years, BOA will give a pre-registered delegate list sent out approximately two weeks before Congress starts. A final list, including day registrations will be sent after the Congress. This will only include delegates who have agreed to share their details with third parties.

It has been brought to our attention that companies are targeting our exhibitors and claiming to be, or working with, our organisation. These companies may even use the BOA branding to appear genuine.  

Please beware of companies who may contact you offering to sell a delegate list, as they do not have the rights or accurate information to make these lists available.  

Our delegate list is confidential and is not sold to third parties. But we may share your information with third parties where we have a legal duty to do so or to provide you with a service you have asked for. For more information see our terms and conditions.

Exhibitor Editorial

Each exhibiting company may have the following details uploaded onto the BOA App and website:

  • Company profile (maximum 100 words)
  • Company logo (jpeg)
  • Category
  • Contact details – email/ phone 
  • Stand number
  • Company website (URL)
  • Product details (name and description)
  • Resources – PDF documents (maximum 3)
  • Promotional video (Vimeo URL only) 
  • Social media platforms including: Twitter, LinkedIn, Facebook, YouTube

Please fill in the below form as you would like your editorial to appear by Monday 30th June 2025.

Submit Here

 

Electrical Contractor

Index Group 
t: 0800 085 9885 
e: [email protected]
w: www.indexgroup.org

Index Group are the official Electrical Contractor for the exhibition. They have a comprehensive range of electrical services for hire and installation and offer an extensive range of light fittings and flexible power supplies. The installation or alteration of any electrical fitting by any person other than a member of the contractor’s staff is strictly prohibited. In accordance with current health and safety legislation all electrical equipment and fittings should comply with applicable test regulations.
Any exhibitor in need of additional electrical requirements should contact:

Please note: If you have purchased a shell scheme package this includes 1 x 500W power socket and 3 x spotlights (please note: this is only suitable for domestic tools and appliances e.g., laptops and mobile chargers, plasma screens. Multiple plasma screens, appliances and lights will require additional power (more than your 500w complimentary socket provides). If additional power is not ordered, you may lose power to your stand as it will overload the circuit.

Space-only exhibitors must order all electrical requirements including lighting directly from Index Group.

DEADLINE TO ORDER: FRIDAY 15TH AUGUST 

Orders received after this date will be charged, any items requested on site will be supplied subject to availability and will incur 20% surcharge on prices. See pricelist and order form here.

Order online

Exhibition Awards

The BOA awards exhibitors two awards Annually for 'Best Large Stand' (21m2 - and above) & 'Best Compact Stand' (2m2 - 20m2), voted by our delegates.

Results are announced at our Awards and Medals ceremony which takes place on Thursday 19th September, in the main auditorium. 

Exhibitor & Contractor - Work Passes

This section contains information of how to obtain the passes needed to access the venue during build-up and breakdown for both stand contractors and exhibitors.

Build Days
Space Only Stands 

Sunday 14th September - 07:00-22:00, last entry 19:00
Monday 15th September - 07:00-21:00, last entry 19:00

Shell Scheme Stands 
Monday 15th September - 14:00-20:00, last entry 19:00

All exhibitors’ and contractors must have a work pass to allow entry to the ACC for goods, delivery, build, breakdown etc. These passes are in addition to exhibitor badges which will be issued by the Organisers on site. Please complete the following form no later than Monday 1st September 2025. Wrist bands will be issued upon arrival and must be always worn. Exhibitors using their own contractors for stand installation/design, should pass on the relevant forms to complete.

Please note that under CDM regulations, all visitors to the hall at this time must wear high visibility jackets, appropriate footwear, and hard hats where necessary.

Any exhibitors wishing to come and see their stand on Monday 15th September can collect their registration badges from the registration desk from 14.00 and will be granted access until 19.00. 

Submit - Work Passes

Fork Lift

You are not allowed to bring your own forklifts into the venue due to insurance and health and safety reasons. However, the official freight forwarding company will be able to assist with unloading and loading your vehicles in the loading areas, but must be booked prior to the exhibition. Charges apply. Please contact Alan Hazelhurst for further information.

Tel: +44 (0) 7768 562770
Email: [email protected]
 

Furniture

Europa International have been appointed as the official furniture contractor for the exhibition. Please return the online order form direct to Europa International Ltd by Friday 15th August 2025.

Europa International
Europa House
Meaford Way
London 
SE20 8RA
Tel: +44 (0) 20 8676 0062   
[email protected]
www.europainternational.com

Furniture Order Form

Flooring/Carpet

Hall 2

There are carpet tiles throughout the exhibition hall; these are various shades of grey in colour.

If a colour change is required there are four separate textures and multiple colour options available online here. It is prohibited to lay carpet directly onto the venue carpet tiles, but Europa can provide standard 18mm floor flats with aluminium edging or a 40mm platform floor with aluminium edging where underfloor power distribution is required.  You will need to order and pay in advance of build-up, Europa’s order form can be found here, the deadline is Friday 15th August. Alternatively you can contact Europa’s Phase plan and Carpet Events team for bespoke advice.

Contact: Europa International 
Tel: 020 8676 0062
Email: [email protected]  
Website: www.europainternational.com

LeadReference App 2025

At an additional cost we offer Lead Management available through LeadReference App (Available on iOS and Android) which allows exhibitors to scan delegate badges, this is a great opportunity to capture data for leads post event. The app comes with an online platform where the captured data can be downloaded into an excel file. Further details can be found here.

With the LeadReference app you can:

  • Scan delegate badge barcodes
  • Qualify leads & make notes
  • Filter your data for in-depth analysis
  • Export to Microsoft Excel

If you would like to purchase a badge scanner, please complete the form below. A member of the team will confirm via email and send you an invoice for payment. 

Order Here

 

If you opt to purchase a Lead Reference app, you will receive an email from [email protected] approx. two weeks prior to the event with full instructions on the App and how you can download the data collected post event. In case of any further questions, please contact [email protected] or [email protected] and we will be more than happy to assist.

Logistics/ Transportation - Freight Forwarding, Lifting and Handling

The appointed freight forwarding, lifting, and handling agents for the exhibition are:

Onsite Exhibitions Services
Tel: +44 (0) 7768 562770
Email: [email protected]

Onsite Exhibitions can provide information and advice to international and United Kingdom exhibitors regarding shipment, transportation, lifting and handling of exhibit material. They can also offer Customs Clearance and temporary Importation Bonds for overseas exhibits.  A storage service is also available.

Exhibitors requiring any of these services should complete the order below form no later than Friday 29th August.

Transportation Order Form

Please note that Onsite will not be held liable for items left unattended on Exhibition Stands.

Health & Safety / Risk Assessments

All Exhibitors and Stand Contractors must complete a Health & Safety Declaration Form along with a Risk Assessment.

- Risk Assessment Form

- Health & Safety Declaration Form

Please click on the button below to complete the submission form and upload the completed forms - no later than Monday 28th July 2025.

Submission form

 

Height Restrictions

a)    Shell Scheme Stands
No stand fitting, display or exhibit may exceed the shell scheme height of 2.4m.     

b)    Space Only Stands 
The maximum permissible height for building is 4 metres inclusive of any platform installation. This limit includes the overall height of the stand-fitting, any branding and all raised platforms as measured from the hall floor. 

 

Insurance

Whilst we take every precaution to protect your property during the event, we are not responsible for any loss or damage.  We recommend that you buy insurance cover.

You are responsible for insuring against legal liability incurred in respect of bodily injury to third parties or damage to property belonging to third parties.  In addition to this, you should protect your expenditures against Cancellation and Abandonment or curtailment of the event due to reasons beyond our control.

Internet Access

ACC Liverpool offers free Wi-Fi for all exhibitors, suitable for basic web browsing. If you are an exhibitor who requires a stable IT connection as an integral part of your booth (and your equipment supports it) as organisers we would always recommend you order a hard wired connection, as it is still the most secure and reliable source of internet connection at the venue.

To order from ACC Liverpool:
  1. Click on the button below and register.
  2. Scroll down and select British Orthopaedic Association Annual Congress (BOA) 2025 
  3. Enter your stand number.

You can now access everything the venue has to offer exhibitors. 

ACC Liverpool Online Ordering

 

The deadline to order is Thursday 11th Septeber 2025.

Parking

Many bus routes serve the bus station at the Liverpool ONE retail development, just a five-minute walk from ACC Liverpool. 

On-site parking is available at the Kings Dock Car Park, with accessible bays and electric charging points on every floor.

Car Park Pricing and Opening Hours

Monday - Sunday 24 Hours

Up to 1 hour - £4.00
Up to 2 hours - £9.00
Up to 5 hours - £13.00
Up to 9 hours - £17.00
Up to 24 hours - £27.00
Up to 2 days - £54.00
Up to 3 days - £81.00 
 

There are 1450 spaces plus 30 accessible spaces

Liverpool Car Park.png

 

 

Programme

Please view the BOA website for delegate registration details and an up to date programme for the BOA Annual Congress 2025. 

Click to Programme Page

 

PPE Requirement

Appropriate Personal Protective Equipment (PPE) is required for the job being carried out. During build-up and breakdown, all personnel MUST wear high visibility jackets and steel toe shoes; you will NOT be allowed onsite without this. Other forms of PPE such as hard hats eye protection, gloves, etc must be worn if required when performing a specific task.

Personnel not wearing hi-vis will not be permitted to work in the event area. Hi-vis are available for purchase on the day at a cost of £5.00 per vest payable by the individual.

Registration - Exhibitor Badges

Please register yourself through the registration link below. Each exhibitor attending will be required to register individually as you will be emailed a barcode prior to Congress which you'll require to collect your exhibitor pass on arrival.

If you wish to purchase a plenary access pass or additional exhibitor tickets you can do so online. www.boa.ac.uk/registration

Registration is open and will close at 23.59 on Monday 1st September 2025 for all exhibitors.

Create exhibitor pass

 

Please ensure that all attendees have registered themselves online by no later than MONDAY 1ST SEPTEMBER 2025.

Failure to register by this date will mean any additional attendees will be required to queue and register in person at 08:45 on Tuesday 16th September 2025.

Exhibitor badges must be worn by all stand personnel whilst within the Open period of the exhibition. These badges will be available for collection from the Exhibition Registration Desk on arrival.

If you need further assistance with registering please contact [email protected]

Rigging

Rigging should be ordered directly with ACC . Please be aware that there are some ceiling restrictions (see document below) in Hall 2 and these must be considered if you are planning to have any rigging in Hall 2, Please email [email protected] if you would like any more information. 

BOA Regulations:

  • All hanging banners are to be hung above the stand and dimensions for the banner must not exceed the stand size. The banner must be 1m away from a separate wall towards a neighbour.  The banner must be printed on all sides. 
  • Height of rigged items must not exceed 8m from the top of the item to the ground 
  • Rigged items must conform to standard fire regulations
  • All rigging is subject to final approval from the BOA

Please be aware the deadline to order is Monday 11th August.

Height restrictions varies depending on where your stand is in Hall 2. Please contact the ACC for further details

Rigging Information - Height Restrictions

Storage

Unfortunately, there are no storage facilities available on-site. You are responsible for arranging storage of your literature, packing cases and boxes. All items must be stored within the confines of your stand. Please do not store anything behind your stand. Fire regulations require that any items found outside your stand be removed, as they are a fire hazards.

Storage is available through Onsite Exhibitions, if you are interested please contact [email protected]

Social Events

Congress Drinks Reception 

Tuesday 16th September 2025 18:10-19:30 
Exhibition Hall
 

Social Media

Please follow us on Twitter @BritOrthopaedic

Instagram: @britorthopaedic

LinkedIn

#BOAAC25

 

 

Space Design

This year our preferred stand contractor for the exhibition is Tidal Exhibitions. Whether you have booked a shell-scheme package or space only, Tidal Exhibitions will be able to provide a variety of custom-built stands and modular systems to meet all exhibitors' requirements. They cover design, construction, decoration, flooring, all forms of electrical fittings and graphics. To view bespoke stand packages and enquire, please contact Zoe Walters or visit their website.

TIDAL EXHIBITIONS
Contact: Zoe Walters
Tel: 07983 852 664
Website: click here
Email: zoe@tidalexhibitions.com

Trolleys

Trolleys are not provided at the venues, so please bring your own. Trolleys are only permitted on the exhibition floor outside event opening hours, for the safety of visitors.

Venue

Venue address:

ACC Liverpool
Kings Dock, Liverpool Waterfront
Liverpool
L3 4FP
United Kingdom

Wastage

It is not permitted for any exhibitor or contractor to leave any unwanted displays or material of any kind when leaving the site at the end of build-up or break-down. Any costs incurred by BOA in the removal and disposal of items left on site will be recharged to the exhibitor.